Our Hot-line (Help-desk) support is from Monday to Friday, 9 am to 5 pm excluding Bank Holidays (normal working hours).

The client can have access to a help-desk via direct e-mail or telephone for user level support. Direct e-mail and telephone support (i.e. related to how to use the functions of the application) is provided.

The official language of communication is English. Technical Support – in cases of technical and other issues not related to the use of the software, questions will be addressed to technical support.

The services offered cover trouble-shooting in case of incidents and will be provided in the presented order: A request for the technical support will be initialized by the client by filing in the form provided on a web portal.

After the client submits the trouble report, it will be sent to support@risk-technologies.com. The issue is registered and analyzed according to ISO 9001:2015, as of 2017. By special arrangement (in emergency cases) 24/7 support can be provided (to be specified with the client).