If a vulnerability is identified by the client, it will be communicated to R-Tech using the customer service technical support and it is subsequently dealt with in the highest order of priority.

During the primary contract execution phase (when the software is customized according to the customer’s requirements) development and updates (including needed patching) are within the scope of the main contract.

Following the end of the main contract, further patching/updating will be covered by subsequent maintenance contracts, to be specified with the client. The developer actively works on making new versions and corrects bugs and vulnerabilities as they are found, based on constant feedback from the customer (an issue reporting and tracking system is developed and in place).